Refund Policy

14-day refund window

Refunds are available within 14 days of purchase. After 14 days, refunds are at our discretion.

How refunds are processed

We process refunds through Polar, our payment provider. Refunds typically appear within 3-5 business days.

What happens to your license

After a refund, your license is deactivated in your account and the activation slot is freed.

How to request a refund

Write to support@mxterm.net from your purchase email address with your order number or license key.

How long it takes

We confirm refunds quickly, usually within two business days. Funds appear in 3-5 business days depending on your bank.

How long do I have to request a refund?

14 days from the purchase date. Within that window, no questions asked.

Do I need to give a reason?

No. A reason helps us improve, but it's never required.

When will I receive my money?

We confirm the refund quickly, usually within two business days. Your bank may take 3-5 additional days.

What happens to my license?

After the refund, your license is deactivated and the app goes back to the Free plan within about a day or two. You can keep using the Free plan or uninstall MXterm Pro.